Linen is one of your hotel's most expensive and most easily lost assets — it travels constantly between the rooms, the laundry and the storeroom, and usually nobody knows exactly where it is or how much is left. This module gives you full visibility of your linen cycle, built automatically from your team's everyday work — no extra counting, with every damaged or missing item logged.
“Every sheet tracked — from room to laundry and back”
The core value is an unbroken chain: room event → dirty stock → laundry hand-off → return → discrepancy. Today it breaks at the first step.
Damage is not ordinary dirty linen: it carries a reason, a photo and a replacement value. In the calculator the attendant's pay is never counted twice — the linen module monetises only avoided losses and reconciliation time.
If your housekeepers count sheets and duvets in their heads — every room type has its own set, and a large duvet can only be told from a small one by spreading it out — then whatever is left behind or missing lives in one person's memory until the evening, by which point the notes and messages have already blurred together.
Our solution. Hotel Ops already knows exactly what linen each room should hold — by room type and booking, including a cot or an extra bed. In the app on their phone, the housekeeper simply confirms with one tap or flags a deviation — missing, damaged, left over — attaching a photo to anything damaged on the spot. It works even where there's no internet.
If your linen is always in three places — the rooms, the laundry and the storeroom — and nobody quite knows what is where, then when you need to know in the morning whether there's enough clean stock, the answer is usually a guess, because nobody has time for a separate count in the daily rush.
Our solution. The linen balance builds itself from what your team already does: the housekeeper logs what's stripped, the storeroom confirms what's handed to the laundry provider and what comes back. At any moment you can see how much linen of each kind sits in each of the three places, and every movement leaves a record with a time and a name.
If you hand over dirty linen in bags and the delivery note shows only a total item count by weight — with no record of what exactly left the building — then when something doesn't come back, you have nothing to even open the conversation with your laundry provider.
Our solution. The delivery note prepares itself from what your housekeepers have already logged in the rooms during the day: so many large sheets, so many pillowcases, so many towels. The person in charge simply checks the list against the bags and confirms — the laundry provider receives a numbered, fully itemised delivery note. No separate counting at handover.
If what comes back from the laundry often doesn't match what you sent, but the acceptance note gets signed without a recount — and with that signature the liability shifts to you — then by the end of the month nobody can count the difference, let alone prove it.
Our solution. For every batch of linen, Hotel Ops compares four numbers: what you handed over, what the laundry provider accepted, what they returned and what you actually received. On receipt, the system asks for a recount before anyone signs and shows on screen what should be arriving. The moment the numbers don't match, you get an alert.
If a sheet with a hole or a towel with a stain that won't wash out simply gets thrown away at your hotel — and nobody counts how many that adds up to in a month — then the size of each linen order keeps surprising you, and with staff turnover you can no longer tell on whose shift the damage happened.
Our solution. Damage is logged right where it's spotted: the housekeeper photographs it during cleaning and flags it with one tap. The item lands in your approval list — salvage or write off — and the monthly summary builds itself: by linen type, reason, room and shift.
If your guests sometimes take towels and other linen home, but you only notice by chance, days later — when it's no longer clear which room it's missing from or who was staying there — the losses quietly pile up as "normal costs" that nobody answers for.
Our solution. When the housekeeper flags something missing after a check-out, Hotel Ops automatically links it to the booking that has just departed — and the front desk sees the alert immediately, while there's still time to react. If the guest was sent the house rules with the compensation terms before arrival, you also have a proper basis for raising the charge.
If you find out you're short of linen at the worst possible moment — in the morning, when rooms need making up and the set you need isn't in the storeroom — then how many sets to hold is anyone's guess, and ordering only happens after the crisis.
Our solution. Every evening, Hotel Ops compares your clean linen stock against tomorrow's actual need from the bookings — how many check-outs, which rooms are due a scheduled linen change — and warns you before you run short. Over the longer term, the system tracks whether your total stock matches the par level and recommends topping up in good time, allowing for the fact that labelled linen takes a while to deliver.
If, when taking over a property or finally putting your records in order, you end up in the basement facing a dumped pile of linen with no idea where to begin — time slips by just thinking about it. Without a fixed starting point, any further record-keeping is pointless.
Our solution. The initial stock count happens step by step on a phone: one linen type at a time — first the storeroom, then the rooms, where the system already knows what each set should contain and only deviations need confirming, and finally whatever is out at the laundry. You can pause and continue another day, or split the work between people. You do it once — after that, the records keep themselves up to date from everyday work.